What physical security does the Oeck infrastructure use?
We put a lot of time and effort into securing our network. Our VPN servers are all owned by us. We do not use vps or dedicated servers. Every single one of these servers are locked in a server rack, with limited authorised access. They do not have any hard drives and no USB or other ports are made available.
If a server disconnects from power - for any reason, the servers operating system and anything else on the server is instantly destroyed. We also do not keep any user logs, so this is an extra measure we have taken for our network and our customers.
What data does Oeck log?
Why is an e-mail address required to create an account?
In order to make the user experience the best we possibly can, we need to be able to get in touch with you. The purpose of providing an e-mail is as follows;
Notification of ticket reply by Oeck staff
Notice of subscription expiry
Updates of our policies
We will not use e-mail to advertise any services or deals we are offering. We have an alerts system built into our website which is used to notify customers about coupon codes, news, network updates, etc. This removes the need to e-mail you about unimportant things.
Under which jurisdiction is Oeck incorporated?
For the safety of our customers, Oeck is incorporated in Hong Kong.
Which payment providers does Oeck use to process payments?
Oeck uses Paypal, Stripe, Coinbase and 2Checkout to process all of our payments. No credit card information is stored on our servers.